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Over the last decade, the Federal Government has undergone fundamental change. Increasingly, agencies are seeking to adopt approaches and practices which have become standard in the private sector. Drawing on our experience working with some of the nation’s most recognized companies, Dove’s work with the Government sector focuses on transforming organizations to build actionable strategies and powerful executive teams.

Our unique approach combines organizational assessment, strategic planning, and executive coaching to bring together an intellectually diverse client team to tackle multiple dimensions of the client’s challenge simultaneously and achieve real innovation. Developed over numerous engagements, this approach has proven to be highly successful in helping clients quickly realize their vision of success.

In addition to the government sector, Dove is experienced in working with not-for-profit (such as universities and associations) and quasi-public organizations (such as authorities). We assist these organizations in better understanding their current and future operating environment, the internal issues which inhibit organizational development, and the action plans necessary to effectively achieve transformational change.

Over the past six years, Dove Consulting has provided consulting and research services to Federal Government Agencies and Departments. We are a Federal Supply Schedule contractor and have a MOBIS contract that is managed through the GSA on their e-buy system for buyers. Under MOBIS, we offer services for three Special Item Numbers:

SIN 874-1: Consulting Services
SIN 874-2: Facilitation Services
SIN 874-3: Survey Services

Key Service Offerings

Strategic planning
Market analysis
Consumer research (survey and focus groups)
New product development/introduction/support
Process innovation and analysis
Organizational analysis and design
Change management
Leadership team development
Executive coaching

Organizational Development and Design

Dove Consulting brings a unique blend of strategy and organizational development based on its best practice work in industry. Working the senior leadership teams of large government agencies, the firm has helped these organizations face tremendous changes in the operating environment post 9-11. Dove has help these organizations transform by providing clarity around the right direction and steps to achieve real change. Examples of this work include:

Dove developed a comprehensive future-state model with a partner firm for of a large agency within the Department of Defense. This model provides an in-depth, forward-looking trend analysis encompassing five mission-critical areas: strategy, personnel, processes, technology, and the global operating/threat environment. The project included interviews with leading policy makers, military, intelligence, academics, and corporate thought leaders.

Dove implemented the first broad-based 360-Assesssment and Executive Coaching project for 200 SES level executives within a division of the Department of Defense. The firm partnered with the Office of Personnel Management on the design and administration logistics of the 360-feedback tool. The project received very positive feedback from the organization’s senior executive population.

Dove performed an organizational analysis for a key organization within the U.S. intelligence community. The project identified the key structural, cultural, and leadership issues inhibiting the unit’s ability to respond effectively to rapid changes in the external market environment. The project resulted in the development of a new mental model for leadership based on shared (versus dedicated) resources.

Lean Six Sigma

Dove, we believe that most dramatic efficiency improvements can be achieved by applying the Lean thinking philosophy. The application of Lean Six Sigma skills and methodologies help organizations identify and improve critical processes. Value stream mapping, Accelerated Problem Solving, Kaizens and other proven process improvement tools help organizations find and implement solutions in as little as 30 to 60 days.

NAVY Inventory Control Point; Dove and our alliance partner Flow Consulting is providing Yellow-belt, Green-belt and Black Belt training and consulting to help the NAVICP implement Lean Six Sigma. At NAVICP, our program combines classroom instruction with real-world hands on experience attacking mission-critical process improvement.

Market Research

Dove Consulting has conducted several research studies for the Department of the Treasury. These studies have provided information to policy makers and have been utilized by Treasury to help with products and policies to convert from paper checks to electronic payments.

Non-Bank Financial Institution Survey Department of the Treasury, Community Development Policy Office

Dove Consulting researched NBFI market for the Department of the Treasury’s Community Development Policy Office. The purpose of this study was to gather information on this growing check cashing industry for Treasury in the context of its broader EFT '99 goal of electronifying government payments. Although the NBFI industry has grown rapidly over the last few years, there had been little empirical research on the nature of the industry – its size, products and service offered, competitive structure, pricing and profitability. Dove surveyed NBFIS in four cities to gather reliable information about the number of NBFIs, business practices, fees charged, and the extent to which federal checks are cashed. Our research team extensive literature review, primary field research using an OMB approved survey form, market mapping, and P&L financial analyses. From this study, Treasury was able to gain new data on NBFIs' business structures – where they locate, what products and services they offer, and the fees they charge. Our report, Survey of Non-Bank Financial Institutions (OMB Study #1505-0173) summarizing the nature and characteristics of the growing NBFI market is posted on Treasury's Web site at www.treas.gov/press/releases/report3078.htm.