Six Sigma/Process Improvement

Rising customer expectations and heightened competition make it more critical than ever to improve the effectiveness and efficiency of processes that impact customers, whether they be back or front-end. Applying Six Sigma and Lean methodologies, we define value from the customer perspective, and redesign processes to increase performance and reduce cost.

We have advised many leading financial services organizations:

- Payment strategy development with 8 of the top 10 U.S. banks

- Retail banking strategy (pricing, distribution, and account retention)

- Strategy, research, and pricing analysis with some of the largest EFT networks and card associations

- Market research and strategy for the U.S. Treasury and the Federal Reserve Bank

- Market analysis and strategy development with leading payment processors

- Product development
with ATM manufacturers and payment providers

- Market research studies spanning consumers, merchants, and financial institutions

- Expert testimony in litigation