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Market Research
Understanding market and competitive dynamics is
a requirement for success, given the rate of change in financial
services and payments. We have very strong in-house research and
analytic capabilities, and we are experienced in conducting executive
interviews, traditional and Web surveys, conjoint analyses, competitive
analyses and customer satisfaction tracking. Our research spans
financial institutions, ATM deployers, merchants, consumers, and
other payment participants.
In addition to conducting studies on a proprietary basis for our clients,
we regularly perform syndicated research studies on issues of importance
to clients and the financial services industry. Executive summaries, press
releases, and, in some cases, the full reports are available for the research
studies listed below.
For more information about these studies, please
contact Melissa Fox.
| 2006/2007 Study of Small Business Payment Preferences |
| 2007 Debit Issuer Study, for PULSE EFT Association |
| 2006
ATM Deployer Study, sponsored
by CO-OP Network, NYCE, PULSE, STAR |
| 2005/2006
Study of Consumer Payment Preferences, a Dove
Consulting/ABA study |
| 2005
Remittance Processing Benchmarking Study, for
TAWPI |
| 2005
Debit Card Fraud & Performance Benchmarking, for
PULSE EFT Association |
| 2004
Electronic Payment Instruments Study, for
the Federal Reserve |
| 2004
ATM Deployer Study, sponsored
by CO-OP Network, PULSE, STAR |
| Navigating
the New Payments Landscape, a
white paper for CO-OP Network |
| 2003/2004
Study of Consumer Payment Preferences, a
Dove Consulting/ABA study |
| Debit
in Canada, for
PULSE EFT Association |
| ARC
- Consumer Research Webinar, for
NACHA's C2EC Group (2003) |
| 2002
ATM Deployer Study, sponsored
by CO-OP Network, NYCE PULSE, STAR |
| Electronic
Payments Instruments Study, for
the Federal Reserve Board’s Retail Payments Research
Project (2001) |
| 2001
Study of Consumer Payment Preferences, a Dove
Consulting/ABA study |
| Transponders:
The New Way to Pay (2001) |
| Survey
of Non-Bank Financial Institutions, for the
Department of the Treasury (2000) |
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We have advised many leading financial
services organizations:
- Payment strategy development with 8 of the top 10 U.S. banks
- Retail banking strategy (pricing, distribution, and account retention)
- Strategy, research, and pricing analysis with some of the largest EFT
networks and card associations
- Market research and strategy for the U.S. Treasury and the Federal
Reserve Bank
- Market analysis and strategy development with leading payment processors
- Product development
with ATM manufacturers and payment providers
- Market research studies spanning consumers, merchants, and financial
institutions
- Expert testimony in litigation
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