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Financial Services

Dove Consulting's Financial Services work focuses on consumer and small business transaction accounts and the relationships that surround them. Our work in these areas addresses the value of the customer relationship and the payments system they participate in—profitability, growth, retention, access channels, networks and end-points.

Our principle currency is the expertise we have developed in all elements of the payments system over more than 25 years of work in this area. This, combined with strong research and analytics, delivers compelling results quickly for our clients—leading banks, credit unions, card issuers, card associations, EFT networks, merchant acquirers, processors, technology firms and terminal deployers.

Because of our deep expertise, we are able to anticipate and assimilate changes in technology, consumer preferences, and competitive dynamics into the development of distinctive strategies for our clients and ensure that their organizations are capable of executing them effectively. Whether it is strategy development, process improvement or market research, Dove Consulting delivers fast and effective results.

Key Solutions

We have shaped our expertise in financial services strategy consulting into nine key solution areas. Click on the links below to learn more about our capabilities.

ATM Channel Strategy
EFT Network & Processor Optimization
Consumer Payments Strategy & Migration
New Customer Experience Enhancement
Customer Perceived Value
Debit Optimization
Merchant Acceptance Strategy & Development
Six Sigma
Market Research

On Payments

Dove Consulting publishes a periodic newsletter for our clients and industry followers, spotlighting emerging trends and recent developments in the financial services industry, as well as our research and points of view. Click here to view the most recent issue.

Dove in the News

Our research and perspectives are frequently cited in the media. Click here to view recent mentions.

 

We have advised many leading financial services organizations:

- Payment strategy development with 8 of the top 10 U.S. banks

- Retail banking strategy (pricing, distribution, and account retention)

- Strategy, research, and pricing analysis with some of the largest EFT networks and card associations

- Market research and strategy for the U.S. Treasury and the Federal Reserve Bank

- Market analysis and strategy development with leading payment processors

- Product development
with ATM manufacturers and payment providers

- Market research studies spanning consumers, merchants, and financial institutions

- Expert testimony in litigation

 

consumer broadband
consumer goods
financial services
government
Payments Compliance
 
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