Technology is enabling broadband access almost anywhere, but questions about what content and services customers value, how they want to receive them, and who they want to buy from remain largely unanswered. With huge dollars at stake, companies need to decide where to invest and how to organize and operate to optimize their long term value.

Dove's Consumer Broadband practice works with cable operators, telecom firms, programmers, studios, equipment providers and other key players to define strategic positioning and make the most of existing assets, consolidation opportunities, and new technologies. Our consultants have deep expertise in the consumer broadband industry as well as in the complex organizational, operational, and marketing issues that our clients face.

Dove has helped AT&T, Cox, Discovery, Boeing, Comcast, and other industry leaders analyze broadband market opportunities and make sound strategic choices. No matter how murky the situation is, we can work with you to build and implement successful, fact-based solutions.

Key Service Offerings

Market revenue optimization — Dove brings a unique combination of strategic and research expertise to the challenges facing network operators who are trying to sell bundled services in competitive markets. We have worked with Cox, MediaOne, and other network operators as they build acquisition and retention strategies, define new services, create new brands and shape new promotions.

Organization effectiveness — Dove brings practical experience to help you select and implement the right organizational designs and processes to advance your business. Our experts focus on fast-track projects aimed at developing designs and migration plans for your entire organization—or for specific pieces of it—to execute against the promises of your business strategy. Driven by benchmarks and fact-based business cases, we specialize in gaining your organization's buy-in to recommendations, and in effect, start implementation on Day One of our engagement.

New product development — In today’s world of advanced technology and fast-paced innovation, launching new products that customers demand can be a challenging and risky proposition. Dove can bring the voice of the customer to your product development and product launch decisions. Our consultants have extensive experience in helping U.S. and global organizations develop and launch new products, conduct customer research, size new markets, expand into new customer segments and markets, and implement market growth strategies.

Samples of Our Thinking

"Data Providers Need to Know Their Customers"
Multichannel News - October 14, 2002

"Who Does What? A New Look at Corporate Governance"
Management Bandwidth, Winter 2002

"Build a Better Bundle"
Management Bandwidth, Spring 2001

"Ensuring There is Life After Rebuild"
Management Bandwidth, Fall/Winter 2000

"Lessons Learned: Building a Successful Large Market Cluster"
Management Bandwidth, Spring/Summer 2000

"IT Effectiveness: How Does Your Company Stack Up?"
Management Bandwidth, 2000

Research

NEW: Dove's HDTV Study - Updated Fall, 2003
A Dove Consulting study, November 2003

The 2003 HDTV Consumer Preferences Study
A Dove Consulting study, Spring 2003

2001 Consumer Telematics Preferences Study
A Dove Consulting study, Fall 2001

Partial Client List

Adelphia

AT&T

AT&T Broadband

The Boeing Company

CTAM

Cablevision Systems Corp.

Charter

Comcast Communications

Cox Communications

Discovery Communications

MediaOne (Continental Cable)

Motorola

Multicanal

NCTA

Scripps Networks

TCI

Yamaha Marine